I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 2-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days please email us at; firstname.lastname@example.org
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please include a name and order number on the returned parcel.
Please note: If your package is on the way, you must wait for it to arrive, you can then return it for a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships.
I have entered an incorrect address, what do I do now?
If you have miss spelt or auto-filled in an incorrect address, simply reply to your order confirmation email and update the information at; email@example.com. If the given address is wrong it can be changed within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfilment centres, based on your location. The average shipping time is 15-25 business days.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to; firstname.lastname@example.org
We will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address.
Which countries do you ship to?
We ship internationally